Cancellation Policy

For Cancellations please contact us by email to support@spydetectiveagency.com The terms and conditions for our cancellation are as follows

If you wish to cancel a verification request then refund for the same can be processed only if order is cancelled within 24 hrs of placing the order and cancellation can only be done if the verification service as per your order has not been initiated.

If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

If you are not satisfied with our services, you can demand refund within 7 days of getting the verification services delivery report along with details about reason for your dissatisfaction, discretion of acceptance for refund vests with Trace Point India Private Limited.

In case of genuine complaints, we would try to resolve the complaint & if after that you are still not satisfied, we will refund the amount within 7 business days after getting your displeasure in writing or by email from you for refund.

If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.